Booking Terms & Conditions
These terms apply to appointments booked directly with Meister Carbon Cleaners. They are designed to protect reserved appointment times and make sure customers who arrive on time are not delayed by an earlier late arrival.
1. Appointment times & late arrivals
- Every appointment is allocated to a specific time slot reserved for the customer’s vehicle and selected service.
- Customers are required to arrive at the confirmed appointment time shown on the booking confirmation.
- Arrivals up to 15 minutes late will normally be accommodated where operationally possible.
- Where a customer is between 15 and 30 minutes late, Meister Carbon Cleaners may assess whether the appointment can still proceed without delaying a later confirmed booking.
- Customers arriving more than 30 minutes after the confirmed appointment time may have the booking rescheduled to the next available appointment.
- Customers who arrive on time receive priority over late arrivals. Meister Carbon Cleaners is not required to delay an on-time customer to accommodate an earlier late arrival.
- If you know you will be late, please contact us as soon as possible. Telling us that you are running late does not guarantee that the original slot can still be accommodated.
2. Booked service time
A booked carbon-cleaning session or diagnostic process will not automatically be shortened simply to recover time lost because of a late arrival where doing so would compromise the booked service. If the full service cannot be completed properly without delaying another confirmed customer, the appointment may be rescheduled.
3. After-hours service caused by a late arrival
A late arrival does not automatically create an extra charge. If Meister Carbon Cleaners agrees to accommodate the late arrival and this causes the service to continue outside normal operating hours, an after-hours fee may apply. The applicable fee will be communicated to the customer before the service proceeds.
Bookings intentionally selected as after-hours appointments remain subject to the after-hours rate shown or quoted for that booking.
4. Rescheduling & managing a booking
If an appointment can no longer be attended, use the manage/reschedule link supplied with the booking or contact Meister Carbon Cleaners as soon as possible. Any new date or time is subject to availability.
5. Acceptance
Before a website booking is submitted, the customer is required to accept these Booking Terms & Conditions. The booking system records that acceptance with the booking information. Submitting a booking after accepting the terms confirms that the customer has read and accepted the appointment-time, late-arrival and after-hours conditions above.
Effective version: 14 August 2026. For booking assistance, contact Meister Carbon Cleaners on 073 112 3510.